Technical Support

ValBiz System Requirements

ValBiz is written in JADE programming language. Our current Jade version is JADE V6.3

ValBiz is run as two components, an Database Server, and a Thin Client. In smaller practices, this could be one machine (workstation) that performs both of these rolls, however in a larger organisation, usually run separately.

Database Server (32- & 64-bit)
  • Windows 2012 Server
  • Windows 2008 Server (R2 recommended), with the latest security updates
  • Windows 8
  • Windows 7, with the latest security updates
  • Windows Small Business Server 2011, with the latest security updates

 

Thin Client Workstation (32- & 64-bit)
  • Windows 2012 Server
  • Windows 2008 Server (R2 recommended), with the latest security updates
  • Windows 8
  • Windows 7, with the latest security updates
  • Windows Small Business Server 2011, with the latest security updates
  • Windows XP Professional, with SP3

 

Common Errors & Troubleshooting

Error 14140 - Thin Client TCP connection failed

This error occurs most likely by either three events, you have lost network connectivity, your server has lost network connectivity, or the service on your ValBiz Server has terminated.

To Troubleshoot this error, firstly check that you have access to your network, then check your server. If that all looks correct, open the ValBizServer.exe app (Either on your desktop, or in the ValBiz Install Directory - default is C:/ValBiz and check the service is running. You can see this by the two green indicator squares near the top right. If one of these is green or orange, try stopping the service, then restarting (It can take 1-5mins for the service to start again)

If you are still experiencing issues, give our helpdesk a call on 0800 644 544
 

Error 1090 - Attempted access via null object reference

This is quite a generic error, which can be caused by a multitude of reasons. One most common is someone may have deleted something from the database that is required to perform the action you were running at the time of the error.

For this error you are best to give us a call on 0800 644 544 and our Support Team will work through the cause of your issue and assist in rectifying the problem.

Error 1018 - No memory for buffers

This error occurs when you have asked ValBiz to perform a specific task, and it has to call objects within your database. One or more of your objects (photo or document etc) is too large for the set memory buffer.

There are two ways to resolve this issue, you can increase the size of your buffers if your ValBiz Server has enough resources to allow this (Contact our support team to query this on 0800 644 544) or, you will need to remove the item from the database. Depending on the size of the object, you may be able to delete it, or you will need to contact our support team on 0800 644 544 to have it removed for you

Your current Locale is not set to New Zealand

This error occurs when the Windows System Locale is not set to New Zealand, either on your server or your workstation, or both.

To Resolve this you will need to follow the step by step guide below

  1. Go to Start, Then Control Panel
  2. Double Click on Region & Language (If you cant see this click on View By in the top right corner and set to small icons)
  3. On the Format tab, change the Format to English (United States)
  4. On the Location tab, change the Location to United States
  5. On the Administrative tab, click Change System Locale
  6. Change the Locale to English (United States) then click ok
  7. This should prompt a restart of your Computer, Click Restart
  8. Upon reboot, Go to Start, Then Control Panel
  9. Double Click on Region & Language (If you cant see this click on View By in the top right corner and set to small icons)
  10. On the Format tab, change the Format to English (New Zealand)
  11. On the Location tab, change the Location to New Zealand
  12. On the Administrative tab, click Change System Locale
  13. Change the Locale to English (New Zealand) then click ok
  14. This should prompt a restart of your Computer, Click Restart
  15. This should have now resolved your issue, try ValBiz again

If this guide does not work for you, contact our support team on 0800 644 544